Doing It Right
Saturday, March 31, 2012 at 10:09PM I bought a new outboard motor today and had a great experience. Driving up to Redding, I knew the motor I wanted. I had done a lot of research and concluded that the 6 horsepower, 4 stroke Mercury would be the perfect compromise between weight, size, and power for a drift boat.
Although there are many great stores online that offer free delivery, I wanted to see the difference in size between the 6 and 8 horsepower models before I made my final decision.
Unfortunately, when I arrived at West Marine, they only had one model in inventory and it was a 15" shaft. The drift boat demands a 20" shaft. The woman at the counter offered to order the motor for me. I was very disappointed.
I searched outboard motor dealers on my phone and was directed to Sportsman's Warehouse. I drove over and was shocked by this enormous "Wal-Mart of sporting goods." It took me 20 minutes to find their portable motor section and they only carried the 5 and 9.9 horsepower models. When I asked about the 6 hp model, I was told that there is no such motor. I could not leave the chaotic mess that is Sportsman's Warehouse fast enough.
Dismayed, I checked the Internet once more. The Mercury Marine web site listed six dealers in the area (two of which I had tried). I began calling down the list of phone numbers. The fourth number down was for Shasta Inboards. I asked about the 6 hp motor and was thrilled to learn that they had one in stock. My frustration must have been audible when I was told that they had just closed for the day. The man on the other end of the line asked if I wanted to come over right then.
When I arrived, he already had the motor on a stand and was giving her a once over. He then walked the motor and I out to the shop where he began a full inspection and adjustment on it. He walked me through the entire operation and maintenance of the outboard spending close to an hour with me in a hail storm. When I told him about my experience that day and how glad and thankful I was that he took all of this attention with me, he let me know how lucky I was because the motor was $100 cheaper than West Marine and that "over there" they don't set it up right for you.
Shopping online can be great. It cannot replace the experience of buying from knowledgeable, caring, and friendly professionals when it matters. I appreciate my purchase even more because of this lucky, wonderful experience.
Below is a video I took as the throttle was adjusted in a hail storm:















